Submit Ticket – RD Industries Technology Portal

SUBMIT A TECHNOLOGY SERVICE TICKET

Welcome to the NEW Technology Portal. Please choose the item you need help with below or submit your request using the Question/Message box. It is very helpful to have your machine number handy. Service tickets will be addressed within 24 hours. For emergencies call Jim Churray at 402-599-3459 or reach via email at help@rdi3support.com Thank you

Name *

First

Last

Phone

Email *

Department *

Question/Message

Network Asisstance

Private Wifi Network Password
Public Wifi Password
Network/LAN Help

Some requests may require prior authorization

Printer Assistance

Mapping To Your Machine
Lost Connection
Print Quality

Please describe your issue with printing

Phone System

Some requests may require additional prior approval

Please tell us what you need help with. For new user or existing user changes please leave details below.

PC ID Number/Name

Please describe you issue with PC/Laptop

Request New PC

Tower
Laptop

Some requests may require additional prior approval

Please include reason for new unit. The employee name and email address. Location of new employee. Position.

New Employee
Existing Employee

Please describe issue with above apps

Are we transferring or mirroring a current user profile?

Yes (please indicate user to be copied)
No

Monitors

Single
Dual

If not listed above, is there anything else we should know?

Cell Phone Request

New User
New Device Request
Email And Application Help
Accessories

Please list any additional information

Video Conferencing. Do You Need Help With Zoom? Webex? GoToMeeting?

Please tell us what issue you are having

Employee off-boarding

Disable email access
Disable domain access (required for termination)
Disable company issued phone
Disable VPN (required for termination)
Collect hardware (PC, phones, printers, cables)

Directors and managers please take inventory of all items and make sure that all issued equipment is accounted for. For special requests regarding termination please email Jim at help@rdi3support.com